warnest's Review of Samsonite
22nd Dec 2007
Overall Rating
- Value for money
- Size / Capacity29"
- Durability
Samsonite did not honor their warranty. Although they claim that the warranty covers defects in workmanship in fact almost anything claimed will be attributed to travel abuse. My Silhouette 9 had one zipper fall apart while another had the plastic teeth separate cleanly from the cloth backing at the thread holes -- this after 1-1/2 yr of moderate travel. The local warranty repair shop claimed that Samsonite would not consider this a defect in workmanship and suggested I call Samsonite customer service. When I called customer service they claimed that it was up to the warranty repair shop! Catch 22! My last travel bag was a no-name brand from a chain department store, and it lasted 5+ years! No more Samsonite for me.
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