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- Amsterdam Schiphol
- manschelde's review
| Customer service | 4.8/10   |
|---|---|
| Overall cleanliness | 9.4/10 |
| Value for Money | 5.8/10 |
| Overall rating | 4.8/10 |
By manschelde on 22nd Dec 2007
| Date of use (month/year) | 12/2007 |
|---|---|
| Transport links | Excellent |
| Range of shops | Excellent |
| Eating facilities | N/A |
| Customer service | 1/10 |
| Overall cleanliness | 10/10 |
| Value for money | 6/10 |
| Overall value | 2/10 |
 manschelde's recommendation | |
When things are working, Schiphol is great....
Misery awaits departing passengers when the automated check-in some machines are broken, or when they refuse (for no stated reason) to issue a boarding pass. Long lines for manual checkin, empty checkin desks, insufficient staff. . Long lines for bag drop off. Long lines for security screenning scanning when belts are inoperative. Misery all the way .
Poor staffing of manual-check-in, leads to long lines, lots of stressed out passengers.
Poor resource utilisation - long lines (e.g. 35 minutes queueing on 16/December/2007 between 14:15 and 14:50 for the C-gates security screening. Meanwhile there was no queue at the screening belts for gates D etc, but passengers were not allowed to use the other belts.
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