Sainsbury's Christmas Hampers Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 6 ratings and 4 reviews

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Guest's Review of Sainsbury's Christmas Hampers

20th Dec 2007

Overall Rating

0 stars
  • Value for money
    0.5 stars
Good Points

Nothing good at all


Bad Points

Bad customer service, incompetent, arrogant people, no show for delivery and no answer for why.


General Comments

Extremely bad customer service, no one knew where my order was, and they took no responsibility for their incompetence.
It took 25 minutes to even get through on the customer service line. After the first phone call, I was promised that they would find someone who could track my order and give me a call back. An hour later I still had no phone call, so once again i had to call the customer help line. The next person I talked to was very arrogant and told me it was unlikely I would get a call back today and seemed reluctant to help me. I asked to be put through to a supervisor, who said he was only just starting to track the order, as he had only just received word of the first call I had made (over an hour ago).
Not only did I waste my time waiting in all day for the delivery, I wasted 40mins on the phone waiting for answers and an hour for a phone call from a member of staff. The level of service from a company such as Sainsbury's is unacceptable and down right appalling. No compensation was offered for my wasted time at this busy time of year (Christmas). When I could have used the much needed time to do the rest of my Christmas shopping.

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