Pets Best Insurance Review

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3.6 stars
Average rating for this product is: 3.6 out of 5

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mrsjones's Review of Pets Best Insurance

18th Dec 2007

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Customer service
    0.5 stars
  • Have you made a claim?
    Yes
Bad Points

Slow claim processing time.


General Comments

We insured our 4 month old puppy as soon as we got him, and about a week after his coverage went live, he smacked his elbow and it swelled up to the size of a golf ball! We were so thankful we had the forethought enough to apply for his insurance as soon as we got him, and took him in to be looked at by a vet.

We submitted the claim and it was denied, Pets Best Insurance said it wasn't an injury! They were trying to tell us that it was a sickness causing his elbow to swell up.

We went back to the vet and had her explain everything to us, and she stated that it was indeed an injury and submitted the claim for us this time.

It was again, denied, this time because they claimed it was a "pre-existing condition," when they had no reason to believe it was other than the fact that we had submitted the claim not too long after he became covered.

To cut a long story short, we are out of $250 for a vet bill that should have been covered, and now $200 in premiums for coverage they aren't honoring.

I'm very disappointed with this company, and feel like we were taken advantage of for wanting to take care of our puppy.

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