Debenhams Review

Watch this item
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 33 reviews

Thumb down 30% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Debenhams

16th Dec 2007

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    £150
  • Layout of shop
    0 stars
Good Points

Nothing


Bad Points

I wasn't happy with whole experience offered by Debenhams.


General Comments

I ordered from Debenham's online. I know it is probably my own fault but I ordered two of the same orders because I missed the 15% discount code. One order - full price 2nd order 15% off. To cut a long story short, I e-mailed Debenhams to explain the situation and to simply cancel the first order. Anyway, I did not receive a response within the 7 days as promised via the e-mail I had back. So I rang customer services (as I had since received the despatched e-mail from them). I spoke to a gentleman who basically told me tough luck, once it has been ordered we cannot do anything about it! Also, he told me that there was something wrong with my debenhams card (couldn't confirm what or whether I had exceeded my credit limit as I was rather concerned with this!) He was determined that the only way to cancel the order was to cancel the two orders (I would not have any goods before Christmas!) It has now come to light that there is nothing wrong with my card, both orders have now gone through and I have not received the makeup part of my order. I am dreading sending back the items as Debenhams probably say that they have lost them. I personally will not deal with them again nor their customer service department.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?