Virgin Broadband www.virgin.net Review

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Average rating for this product is: 1 out of 5

From 16 ratings and 210 reviews

12% of users recommend this product

juliannerobins's Review of Virgin Broadband www.virgin.net

15th Dec 2007

Overall Rating

Value for money
Customer Service

Reliability
Speed Consistency

Good Points

No good comments about Virgin Broadband.

Bad Points

Average of 300-500k on "up to 8Mb connection". Drop out and poor customer service.

General Comments

Virgin used to be the one brand name you could rely on for customer service. We rarely get above 500k on an "up to 8Mb" connection, (we did hit 4Mb once in the middle of the night). Ping rates are poor, (goodbye online gaming) and the line constantly drops. Customer service is poor, they don't want to know. Anyway, despite being tied into a 12 month contract, it is so bad we are seriously considering changing provider and writing off the money!

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