ANC Courier Service Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

From 4 ratings and 32 reviews

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JamesG19's Review of ANC Courier Service

14th Dec 2007

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None.


Bad Points

Unprofessional staff,and terrible customer service.


General Comments

I was waiting for a package to arrive from these people at the start of the week, and of course, the package never turned up. After numerous phone calls I gave them another quick call this morning to find out where my package was, and after giving their customer service rep my tracking number, I was told "Oh, it never arrived with us" and then she promptly hung up! I called back and asked to speak to a supervisor or manager and they seemed completely disinterested in what I had to say. I asked if I could have a refund of the delivery charge since clearly they did not deliver the item within 24hrs as promised. I was told that this would have to be taken up with someone else, and was given a phone number to call, which as it turned out, did not even belong to their company. I decided this afternoon to drive to their local depot, and low and behold, there was my package, even though I had been told it had never arrived with them. Avoid this courier at all costs! Should have stuck with Royal Mail...

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