Cool Diamonds Review

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4.3 stars
Average rating for this product is: 4.3 out of 5

From 0 ratings and 8 reviews

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micheleinhorn's Review of Cool Diamonds

14th Dec 2007

Overall Rating

5 stars
  • Value for money
    5 stars
  • Quality of service
    5 stars
  • Goods purchased & cost
    diamond ring
  • Layout of shop
    5 stars
Good Points

This is a reply from Cool Diamonds customer service


Bad Points

As above


General Comments

Reply from Cool Diamonds customer service:

The customer below bought her ring from us on the 27th of October 2007. The way a finger size is measured is by giving the customer a series or rings in different sizes and asking her which does she feel is comfortable and safe to wear, in this case she choose H1/2.

Our policy at Cool Diamonds is to resize the ring for free within 3 month of the client receiving the ring should the client not be happy with the sizing. We offered our free resize to her but she declined, she insisted against our advice to go for beads in the band saying that she did not want the ring resized. This we did for free.

As she had declined our original advise to resize the ring rather than to add beads in the band we felt it was right when she came back complaining that the beads did not stop the ring from rotating around her finger to charge for her new idea of sizing beads to be increased or for a platinum bar to be fitted at the back of the ring.

The customer also writes about her request for free cleaning. We do not offer free cleaning of our rings as we sell in excess of 3000 rings a year we would need a to hire extra staff just to deal with this. While this would be easy enough ultimately it would have to be charged to our clients in the form of higher prices. The last reviewer choose to buy her ring from us at least in part because of our competitive prices. Our solution to this is to sell ultrasonic ring cleaner for GBP65 allowing the ring to be cleaned on a regular basis at home. She also declined our ultrasonic cleaner.

At Cool Diamonds we pride ourselves on the quality of our customer service and were disappointed to read the complaint. We welcome the comments.

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Members' Comments onmicheleinhorn's Review

  • westbay1000 Rank: Corporal on 29th Jan 2008

    I see where you're coming from and yes the customers do get it wrong and they often don't take the right advice when it's given to them, but ultimately the only review on these pages about Cool Diamonds is a bad one, which isn't very good for building a solid reputation.
    The review certainly isn't going to break cool diamonds but please don't become another H.Samuel with loads of moaning against your name!