IJT Carts, www.ijtcarts.com Review

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2 stars
Average rating for this product is: 2 out of 5

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imid's Review of IJT Carts, www.ijtcarts.com

14th Dec 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Longevity
    0 stars
  • Quality Of Print
    2.5 stars
Good Points

Good returns process - but then they need it!


Bad Points

Bad quality cartridges that fail almost as soon as you put them in. Not really that much cheaper than buying original cartridges if you shop around.


General Comments

I used this company mainly because I wanted a replacement for my HP color Laser jet 3550 printer and they were giving one away as long as you bought a set of their compatible cartridges. The printer duly arrived and has been fine. However every single one of the They have a good replacement process (luckily) where they pick the faulty carts up from you and replace them within about 7 days. Problem is that during this time your printer is out of action unless you go out and buy another cart in the meantime. Then when the replacement cartridge turned up even some of those were faulty! When I spoke to them about this they always claimed that they knew they had problems but they had changed suppliers and the new carts would be fine. That was until the next one failed. I had to have the yellow replaced twice, black 3 times (more below) , cyan and magenta had to be replaced once each. The black cart failed three times. Problem was that on the final occasion I didn't get round to using the second replacement until their 12 month warranty was up. That was because every time one of their carts failed I had to rush out to Staples and buy an HP one to get my printer working again while I waited for the IJT replacement process to grind on. So on the third occasion they refused to replace the black cart as they said it was out of warranty. After 3 months of arguing, faxes, emails and phone calls and the threat of court action, they finally agreed to look at the cart. I had to return it to them at my cost after which they 'lost' it. At that point they agreed to refund the cost of the cart but would not pay my expenses for all the grief I had to go through to get to that point. So we are now on the point of going to court again (14.12.07). All in all a dreadful company with terrible customer service and very VERY bad quality products. Avoid them at all costs. You can find cheaper HP original products on the web anyway. I now buy original carts for only a tenner more than IJT compatibles.

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