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- Guest.'s review
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Picture courtesy of Chad.
| Content | 9/10  |
|---|---|
| Value for Money | 9.5/10 |
| Reviewer Rating | 9.5/10 |
| Overall Rating | 8.7/10  |
By Guest. on 11th Dec 2007
| Content | 9/10 |
|---|---|
| Value for money | 10/10 |
| Overall value | 9/10 |
 Guest.'s recommendation | |
Velaro was easy to set-up, and web based for visitor, except operator side from what I could tell was a windows application. I personally prefer that stability in our call center environment but others may find that an issue. The reporting was excellent with over 40 enterprise reports, it really made our customer service manager happy - they were very similar to our telephone reports.
With 50 agents it became pricey, but overall the reliability, performance and support team made us decide it was the right solution for us. After looking at comparable live help solutions, I realized that for what we got, it was actually less expensive, but we did have to go out of budget to implement this. There were no set-up fees or hidden costs just per agent licensing.
We've tried some cheaper solutions than Velaro, including installing our own chat server, but they didn't offer the required feature set or the ability to handle the simultaneous chats during our pilot period - things crawled , so that with the inconvenience of having to manage another server based software, we felt it was actually less expensive to try the software as a service model.
It is a first for us, and only now recommend it.
I normally don't take time to write these reviews but wanted to share our experiences with the technology, not necessarily to promote the product, but because we had such a hard time finding good quality live help/live support tool reviews, particularly talking about the different features, models, server vs. non-server ,etc.
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