Written on: 08/12/2007 by Jade31
Nice friendly customer service staff over the telephone
Complete waste of time....you'll end up in debt!
I contacted ING Direct to open a savings account, I was told to gather identification (birth cert, passport etc) and have them counter signed / certified by a professional person. I asked a family friend who works for the ministry of defence if he would do this. He certified all of my id documents and sent them to ING Direct along with my cheque as requested by them to open the account.
They then sent all of my id documents back to me, stating that they were unacceptable and had to be signed by a doctor or solicitor. I then opened a savings account with someone else and deposited my money there.
I then checked my normal current bank account, to find that although ING Direct could not open my savings account, they still went ahead and cashed my cheque! I am in a worse state than when I started and am in debt with my current account.
I have telephoned ING and they have said they can't refund my money until the end of next week! I can't withdraw any money from my current account and am incurring charges!
I advise everyone not too bother with ING, it's more hassle than it's worth, and do not send them any money!