Comet www.comet.co.uk Review

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Comet www.comet.co.uk
1.6 stars
Average rating for this product is: 1.6 out of 5

From 7 ratings and 32 reviews

Thumb down 28% of users recommend this product

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Guest's Review of Comet www.comet.co.uk

3rd Dec 2007

Overall Rating

0 stars
  • Value for money
    1 stars
  • Customer service
    Poor
  • Quality of website
    0 stars
  • Goods purchased & cost
    £100
  • Delivery
    Up to a week late
Bad Points

Check the law not just their Terms and Conditions


General Comments

I bought a splashback, did not check for 11 days as we were not fitting til then and I wanted this left in the box to save it. I though I would have had 28 days to return.

Box was undamaged, but when I open it up there was a huge dent in the spashblack

Phoned CS and they would not do anything as it was outside 7days and they told me it was in there terms and conditions the item had to be checked and reported on for damage

I checked there website and there was nothing, I checked the receipt - nothing, checked the aftersales document, nothing, the comet delivery man mentioned nothing about 7 days, there may have been something on the delivery note I signed but cannot remember this and he told me that I was signing to say it had been delivered and they had not damaged the house on the way in.

I have checked though it is the law and I may not have a leg to stand on;, though definitely not visible in there terms and conditions as they said it was. 2 1/2 days late but you would expect a company the size of Comet to have some give.

It may be the law but I am out pocket by £100 with a damaged splashback to dispose of.

I was to buy new american fridge freezer, new flat screen both from Comet, (and now a new splashback) - do you expect I will now ? (and I expect it would have cost hardly anything for them to replace it and would have been offset by the time I spent their CS department).

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