Cellular Operations Review

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Cellular Operations
1.7 stars
Average rating for this product is: 1.7 out of 5

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antony01's Review of Cellular Operations

22nd Sep 2003

Overall Rating

2.5 stars
  • Value for money
    1 stars
Good Points

wonderfully designed (from the outside) building in a tranquil setting. Helped releave the stress generated by...


Bad Points

...the daft management, and sometime ignorant, stupid customers


General Comments

I worked for the company for enough time to understand how it worked. COL or cellops is (sorry was) one of Swindon's greatest success stories and I genuinely belive that. Problem was that one or two senior managers would not know how to run a nose let a lone a call centre. As a result staff, most of them decent people, felt degraded and under valued. Behaviour breeds behaviour as one eminent person once said:

Junior managers were chosen for their ability to say 'yes' rather than for ability to lead and be effective - in short they did not question the often ludicrous decisions made.

Now COL is owned by Vodafone and nearly all staff are to be made redundent (just after Christmas for most) why should they give a damn.

Nigel Bunter and Ric Lee were very good at their job and were very successful, their only failing, maybe, was putting too much trust in the 'Yes' monkies below them.

Please do not be hard on the staff in the sweatshop we dont deserve it. Or rather, dont shoot the messenger.

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Members' Comments onantony01's Review

  • cellularoperations Rank: Sergeant on 5th Oct 2003

    I totally agree with you I work at Cellops and must say that manangers who were chosen that were not fully qualified for the position. All senior managers are a clique and instead of encouraging you, knock you when you do something wrong. They are selfish and I can think of atleast 2 managers at Cellops who should not hold the position they have. Vodafone made the right business decision to shut us down because those 2 managers would have gave vodafone a bad name. COL was not making money in fact was losing money and it cost more to connect Cusotmers through COL as opposed to Directly through Vodafone. Good Luck to all my collegues in the future its been a real pleasure and in true Cellops tradition see ya at the Woodlands Edge!!!

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