alilfoxz's Review of Verizon Telephone/DSL
29th Nov 2007
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
I absolutely hate this company. I've had more trouble with Verizon than I have had with any other company ever. I was promised free shipping, free installation and a certain bill price. I was told that in order to have DSL I needed to have a phone line (which I am now paying for, never wanted and never used). Either the operator was lying or there where just an untrained because the tech told me after he installed it that I never needed it. Every time I call, I get put on hold for a MINUMUM of 45 mins. Sometimes this is combined with more people transferring me to the wrong person, who I also wait on hold for, and a few times I have been disconnected, thus wasting the 45 min I just sat on hold for. Most of the phone operators have no idea how to help you, and can not explain what you are really being billed for. One time in the past 3 MONTHS of me trying to straighten out the bill, that is twice the amount I was originally promised, have I talked to someone that was knowledgeable and very willing to help. At this point I only stay with the company because I have a 6 month discount for compensation of all the hassle I'm dealing with and I know that if I try and cancel I will wait on hold for an hour only to fight with the employees and then pay another fee for cancelling and then not have internet until I find a better company.
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