British Jet www.britishjet.com Review

Overall Rating

Food hot and tasty. Aircrew helpful and friendly.

12 hours delay, no communication from airline rep, hotel filthy and smelly, food disgusting, no facilities for elderly, infirm, of mothers with children.

This airline was a disaster from flight out to Malta to return. OK! flight out was lack of information - not told we were going via Newcastle which caused a bit of a panic at first.
Check-in was at 6.00am in Malta - we were first in queue. By time queue to end of aisle - still no staff. At 6.30 am told by Air Malta lady (very kind) that plane delayed and Rep would be there at 9.00am to tell us what was happening. She later returned and said Rep would be with us in half an hour, then again when that deadline passed he would be here in 45 minutes.
When Rep turned up he told us we would be taken by coach to an hotel in Buggiba and collected for return at noon. When questioned he said it was the Palm Court Hotel and this raised a massive laugh from many of the Malta regulars who promptly refused to go there. We went - what a mistake to make. Hotel was filthy, smelly, food was disgusting and most chose to sit outside on the street while there. See more reviews on this hotel which I understand is part of the British Jet setup
Apart from some poor souls who must have no sense of smell and stomachs of steel the average of 1/10 is generous to say the least. We bought water from shop across the road rather than risk the hotels fare. The hotel refused to help a lady with child who needed their bottle sterilising.
Eventually the Rep turned up at the hotel but told us nothing more for nearly an hour. We eventually boarded the coaches and were returned to the airport for ..."a flight at about 3.00pm". "The aircraft had been delayed in Stockholm and was on its way".
Halfway through check-in the Rep closed one of the two lanes and it was brought to a trickle. We got checked in and into the Departure Lounge and could at least get food and drink at our own expense - nothing at all from British Jet. The Rep was conspicuous by his absence. Eventually, after repeated telephone calls from the Departure Desk by passengers the Rep turned up. He said "I can't see why you are complaining. It is a low cost airline". He would do nothing to assist some very aged passengers or a lady with a young child who needed feeding. I appreciate that the Rep might have been given instructions not to give us any drinks/meal vouchers but he was just uncaring in his attitude and totally uncommunicative - responding only to people getting in front of him and demanding answers.
By 4.30pm still nothing and when questioned he could give no more information other than it was on the way from Stockholm and we would fly at 5.30pm. - we then pointed out that the Departures Board said 6.30pm!
We eventually flew out at about 7.15pm (thirteen and a quarter hours after official Check-in) on the only aircraft British Jet has - an MD90 - which had, we were told by the crew, flown to Malta from Zurich.
It was only the helpfulness of the crew and our delight at being given a hot meal on the aircraft that I give a 1/10 overall rating.
I didn't book with these for a cheap flight but because they were the nearest airport on the date I wished to travel. Had my car not been at Leeds Bradford, I would have tried to book a flight with Air Malta to Manchester.
This airline is like its hotel (The Palm Court in Buggiba) a disgrace.