Abbey Current Account Review

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Average rating for this product is: 1 out of 5

From 1 rating and 32 reviews

6% of users recommend this product

uzume69's Review of Abbey Current Account

27th Nov 2007

Overall Rating

Customer Service

Ease of use

Good Points

Can't think of any!

Bad Points

Out-sourced Customer helpline - bad product knowledge, can't process transactions, regularly disconnected after put on hold, takes ages to get through due to menus and putting in card number and D.O.B. (often unrecognised). AWFUL!

General Comments

I hate Abbey! I have been a customer for 20 years and watched the decline into this current mess they laughably call a "service". They have no idea which departments exist and I am sick of being told to "visit my local branch" when my account clearly states that I have moved abroad. I have been told about 6 times that they do "not have a telegraphic transfer team" despite having sent letters and faxes to the team myself. A few days ago, I was transferred to 5 different departments, the 5th was a mobile phone company with no link to Abbey whatsoever. Incompetent, no product knowledge and unable to answer any question other than "what is my balance". They act as though I am trying to access their money - IT'S MY MONEY!!!!!AVOID THIS BANK! As soon as I can move to another, I am gone.

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