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| Ease of use | 2.3/10   |
|---|---|
| Customer Service | 1/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.6/10 |
By uzume69 on 27th Nov 2007
| Ease of use | 2/10 |
|---|---|
| Customer Service | 1/10 |
| Overall value | 2/10 |
 uzume69's recommendation | |
Can't think of any!
Out-sourced Customer helpline - bad product knowledge, can't process transactions, regularly disconnected after put on hold, takes ages to get through due to menus and putting in card number and D.O.B. (often unrecognised). AWFUL!
I hate Abbey! I have been a customer for 20 years and watched the decline into this current mess they laughably call a "service". They have no idea which departments exist and I am sick of being told to "visit my local branch" when my account clearly states that I have moved abroad. I have been told about 6 times that they do "not have a telegraphic transfer team" despite having sent letters and faxes to the team myself. A few days ago, I was transferred to 5 different departments, the 5th was a mobile phone company with no link to Abbey whatsoever. Incompetent, no product knowledge and unable to answer any question other than "what is my balance". They act as though I am trying to access their money - IT'S MY MONEY!!!!!AVOID THIS BANK! As soon as I can move to another, I am gone.
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