IF Internet Banking www.if.com Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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SteveNaive's Review of IF Internet Banking www.if.com

27th Nov 2007

Overall Rating

1.5 stars
  • Value for money
    -0.5 stars
  • Telephone Banking
    2 stars
  • Local Branch
    0 stars
  • Customer Service
    1.5 stars
  • Internet Banking
    0.5 stars
  • Cash Point Facility
    0 stars
Good Points

It's online


Bad Points

Getting your money out. Poor customer service.


General Comments

For years I paid a small amount of money into a Cash ISA with IF. I would have interested credited once a year and everything was rosy in the garden. That was until I wanted to withdraw most of my money (£10,500) to pay a lump off my mortgage when remortgaging. I tried to transfer the amount from IF to my nominated current account with Lloyds. I was informed that this was not possible over the internet! Not bad for a web based account! I then called their customer services who informed that they would set up the transfer manually. So they did and I waited for a week for the money to arrive. Needless to say it didn't. I then called back and was told the transfer had failed. I could ask for them to reissue the transfer and wait or pay £30 for a CHAPS transfer. Biting my tongue I requested that they should wave the charge on the CHAPS transfer since it was their fault I had not received my money - and incurred charges on my mortgage due to having to move my completion date. They agreed and I waited for the money to arrive the same day. The next day the money had still not arrived and they couldn't understand why. So we had to reissue the transfer again! All in all it took 3 weeks to get my money. I lost a couple of hundred pounds on higher mortgage payments and 'not very Intelligent Finance' refused to even acknowledge that they had a problem with their systems. I would avoid this company as they clearly have no idea what they are doing despite being part of the HBoS chain (or maybe that's part of the problem)!

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