Amazon www.amazon.co.uk Review

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3.5 stars
Average rating for this product is: 3.5 out of 5

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zombie371's Review of Amazon www.amazon.co.uk

26th Nov 2007

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Content
    2.5 stars
Good Points

Was a good deal to start with, GBP 9.99 for 6 disks per month, up to 3 at a time.


Bad Points

Amazon's delivery is becoming erratic - it takes up to a week to dispatch the next title after they have received the previous one (and this applies to titles marked as 'available now'). Several times the correct disk case has had the wrong disk in it which is very annoying.

Also their receiving centre is clearly not working - I sent 2 disks in 1 envelope and they think they only received one. According to them I have 'lost' 4 disks in less than a year, but I suspect they are floating around in an Amazon warehouse somewhere.

If I mark a disk as faulty then they replace it for 'free' but they take so long to do so that I can't even use my 6 disks per month.


General Comments

I would have thought that DVD rental was a natural part of Amazon's business but their approach has been at best amateurish. I even had to suggest to them that sending a series in the correct order was not only a good idea but absolutely essential. Our experience is that while Amazon doesn't quibble about lost disks, their service is so slow that they are unusable.

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