Gear Zone www.gear-zone.co.uk Review

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★★☆☆☆
1.6 / 5
31% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Reg Kelly's review of Gear Zone www.gear-zone.co.uk

“Service overall seems good-but that may be due to...”

Written on: 21/11/2007 by Reg Kelly (1 review written)

Bad Points
No notification of dispatch date but 2 days delivery not bad.

General Comments
Service overall seems good-but that may be due to Venture sports rather than Gear-zone.Delivery-from Venture Sports was in 2 days so far none.

  • Rucksack £118.99

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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Sapper786's Response to Reg Kelly's Review

Written on: 30/11/2007

I disagree with this review because...
<br/>The review is supposed to be for 'gear-zone' and not 'venture sport', therefore it is pretty irrelevant.

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Gearzone's Response to Reg Kelly's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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