GearZone www.gear-zone.co.uk Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Reg Kelly's Review of GearZone www.gear-zone.co.uk

21st Nov 2007

Overall Rating

3.5 stars
  • Value for money
    4 stars
  • Customer service
    Good
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    Rucksack £118.99
  • Delivery
    On time
Bad Points

No notification of dispatch date but 2 days delivery not bad.


General Comments

Service overall seems good-but that may be due to Venture sports rather than Gear-zone.Delivery-from Venture Sports was in 2 days so far none.

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Members' Comments onReg Kelly's Review

  • sapper786 Rank: Staff Sergeant on 30th Nov 2007

    I disagree with this review because...
    The review is supposed to be for 'gear-zone' and not 'venture sport', therefore it is pretty irrelevant.

  • gearzone Rank: Sergeant on 2nd Jun 2009

    Hi all,

    I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.

    We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.

    We're answering the phones 7 days a week!

    Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.

    I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.

    Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!

    Gear-Zone (June 2009)