Novatech Direct Ltd www.novatech.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 2 ratings and 37 reviews

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roobarbski's Review of Novatech Direct Ltd www.novatech.co.uk

20th Nov 2007

Overall Rating

1 stars
  • Value for money
    3.5 stars
  • Customer service
    Poor
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    PC £250
  • Delivery
    On time
Good Points

none


Bad Points

They only hear what they want to hear when you complain!


General Comments

I've placed a total of four orders with Novatech and two of them have resulted in problems! The first was for a cd writer that was supplied with bundled software - not much use if you haven't bought a bundle! The second was for a Clearance Special PC advertised on their website as ICON PRO 'dual core' processor, 1024MB, WIRELESS keyboard and mouse.
PC arrived next day without warning, however, the WIRED keyboard and mouse made me look closer at the PC's overall specification - and yes, you guessed! It was only a single core processor and 894MB, clearly not the PC that had been ordered.
Phoned to complain and was promised a phone call back, which didn't happen, so I emailed and eventually got a reply stating that Novatech didn't sell PCs to this specification. When I pointed out that Novatech were still advertising a PC with this specification on their website they promptly withdrew the specification from their website. They then went on to deny ever advertising this PC and promptly sent me yet another WIRED keyboard and mouse. They have now gone quiet on me, with no contact for 18 days now despite my repeated emails asking for a solution.
I have learned my lesson and will never use NOVATECH again!

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