slinky's Review of Japan Airlines
11th Sep 2003
Overall Rating
- Value for money
Seoul to Osaka August 2002 -comfortable seating. Mostly polite and efficient staff.
Bad Points
Flight delays both ways. Unhelpful and rude staff at Osaka airport when I left my passport and ticket onboard by mistake.
General Comments
Japan Airlines are known for their polite and efficient workforce and I experienced it last year. Every question was received with a smile and an answer and no request seemed to be too big. I was comfortable and relaxed and that is how I think a flight should be. The flight delays were annoying but I guess they are to be expected occasionally. However, I didn't expect both journeys to be plagued by long delays without explanation! On arrival in Osaka I stupidly had left my passport and return ticket in the seat pocket. I was grilled and "told off" by the airport staff at Arrivals. They refused me to show them where they were, so it took about 2 hours for the staff involved to find my passport without me - they had ignored me when I told them where they were and searched half of the plane apparently! However, my ticket (which had been inside the photo page of my passport) was not with it and a rude security man told me in bad English that it was "tough luck", that it was my fault and that I would have to buy a new one! So, for a silly mistake it cost me bigtime. Kudos to the airline but thumbs down to the airport staff!
On average, people found this review very helpful
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