Mesh XP2000 Review

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Brentford Bob's Review of Mesh XP2000 Computer

11th Sep 2003

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None - Although PC system did appear good value at the outset.


Bad Points

Hundreds!


General Comments

I wish I'd looked here before I bought a Mesh PC!

I can identify with everything that everyone else has said. I bought a custom build Mesh ZP2000 for over a grand and it didn't work on arrival. I phoned the clueless tech support people and they couldn't help - saying that the machine would have to be returned and the fault diagnosed. I had payed for an on-site warranty but this only covers hardware apparently. So, it begs the question - how do they know that it's NOT a hardware fault over the phone? Does Doris Stokes work there?
If it's not a hardware fault then it MUST be a software fault right? Mesh therefore obviously DON'T test their systems before despatch despite saying they do.
The other outrageous thing that they do is take your money the day after you order your system. Mine arrived (dead) two weeks later. I have since returned it and I'm STILL waiting for my credit card refund. That's a month that they've had my money now.

I have telephoned my local Trading Standards office and they told me that if you're unhappy you can phone your credit card company and tell them that you have a "disputed transaction" and that you would like a "Chargeback" to be put in place. This basically means that Mesh (or whoever) don't get paid! Hooray!! So, there's a tip - always pay by credit card.

And dont get me started on the Mesh phone queues..........

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Members' Comments onBrentford Bob's Review

  • duffaire Rank: Lance Corporal on 13th Feb 2004

    I have had a Mesh Matrix XP 1900 for 2 years now, the only problems I have had were caused by me, very happy with it

  • asdaP Rank: Lance Corporal on 29th May 2005

    Well your the lucky one...! customer service IS appauling... and i can identify with all the previous people.. Its like all things,you can get a good one, but there are too many "not quite right bits" about mine example the sound card wasn`t harmonised with the PC and had to get a file sent etc etc but it is still working I WON`T BUY ANOTHER