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- dee troughton's review
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| Value for Money | 3.2/10  |
|---|---|
| Overall rating | 2.8/10 |
By dee troughton on 16th Nov 2007
| Date of hire (month/year) | August 2007 |
|---|---|
| Country & City of hire | Italy |
| Condition of vehicle | Average |
| Choice of vehicles | Poor |
| Value for money | 5/10 |
| Overall value | 3/10 |
 dee troughton's recommendation | |
The initial booking was good and when I arrived at the airport and realised I hadn't down loaded the booking form just rang them and they faxed to the local company.
Where to start.... automatic car had booked not available and spent 3 hours at airport trying to sort out - in the end went to another company on the assurance that they would pay the difference! That was August - now November and still trying to get them to reimburse my additional cost for the other car hire. Complaint procedure very slow and hard to make contact with a real person who cares!
Very disappointed - was recommended by friend to use them.
Tried to speak to lady who I had spoken to on the original complaint - told "no one of that name works for the company "- strange as 4 months later just spoken to her again in the Z rich office!
Email from lady at customer services - rang to speak to her told " she doesn't speak to customers"
Have just been told case is "closed" - I am not happy and as far as I am concerned not resolved - but have to go back round the circuit again to lodge another complaint....
Very very poor customer service
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