currys review

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Average Ratings
Quality of service2.4/10 Based on 26 ratings
Layout of shop4.7/10 Based on 50 ratings
Value for Money3.7/10
Reviewer Rating2.3/10
Overall Rating2.4/10 Based on 65 ratings

View Last 6 Months Only

20% Recommended12 out of 59 Reviews

Review of Currys

By MrRee Rank: Staff Sergeant on 15th Nov 2007

MrRee's Ratings
Goods purchased & cost£800
Quality of service0/10
Layout of shop7/10
Value for money3/10
Overall value0/10
no MrRee's recommendation

Good Points

Local and easy to get to as 'out-of-town'

Bad Points

Customer Services are absolutely awful, truely awful,

General Comments

Do NOT buy ANYTHING from CURRYS!!!!!

I bought a 42" PLASMA TV - made by LG - it developed a flashing bright green pixel ... flashing away, brightly.

They sent 4 Engineers out to look at it - yes, its a fault - but, it may be within spec. they didn't know!

They have said that they can do nothing! The TV was about 23 weeks old! They could replace or refund (like John Lewis would) ..... but, no, we are dealing with the sharks of the Electrical retail world here!!

Looks like I will have to take them to court on the Sale of Goods Act ..... I shouldn't have to - they should look after their customers!

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Total Respect: +2

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10 Comments on Review by MrRee for Currys

  1. CatsinBomberJackets Rank: Lieutenant-Colonel on 12th Dec 2007

    I agree MrRee, Curry's have a truly awful customer care policy, I think a lot of companies these days have simply grown too large and have a complete disdain for the general public and I'm not just talking about electrical retailers neither.

    "what was that, you want your money back sir, well come and fight me for it"

    Good luck to you Mr Ree I hope you win your case, and they have to pay you a bit extra too for your trouble and pick up the legal tab, Merry Christmas mate.

  2. CatsinBomberJackets Rank: Lieutenant-Colonel on 12th Dec 2007

    I found this review helpful because it was informative as I will be shopping in electrical retailers for Christmas presents.

  3. mobo99 on 14th Dec 2007

    It amazes me when customers think that they are all experts on the sales of goods act because they Googled it. I will say that if a unit is faulty then it should be repaired within a reasonable time (which is different in all cases/ or in Curry's case a max of 28 days).

  4. northberwick Rank: Lance Corporal on 31st Dec 2007

    My LG Television has now been taken back to Curry's, they had 28 days to try fix it(they never even called me within the 28 days).

    When I went back to the store to ask when the part of my LG Television would be fixed,they told me that the motherboard was out of stock.

    I told them that I wanted a full refund and took TV to the store. I have now got my money back and will be going to John Lewis.

    Good luck with your Television and thanks for the advice xxx

  5. MrRee Rank: Staff Sergeant on 2nd Jan 2008

    The Court Papers went in just before Xmas - Curry need to respond soon.
    Someone has got to stand up to these people!
    Please, please, take my advice and do NOT buy anything from Curry's, Dixon's or PC World (they are all the same Company and use the same Customer Service Policies).
    I'm sure the people who work for DSG Ltd. are great 'normal' people like you and I - but, are under orders to be as rude, abusive and obstructive as possible.
    Most good Retailers like John Lewis and Argos will price match these anyway - no need to suffer when something goes wrong, just when you need help they are disgraceful .....
    I would advise that you do not buy in the DSG Ltd group of companies!

  6. CatsinBomberJackets Rank: Lieutenant-Colonel on 13th Feb 2008

    I'd just like to thank MrRee for his advice, I'm sure we all await further developments in his case and hope the outcome is positive in his favour.

  7. MrRee Rank: Staff Sergeant on 15th Feb 2008

    Thank you for your best wishes .... their defence should be put into the Court soon.

    I don't trust them one inch - they treat their customer abysmally - I have no doubt that they will attempt some underhand way of cheating me out of my Statutory Rights .... imagine how many County Court Claims they get every single day??

    Interesting thread here:-

    http://bbs.scoobynet.com/non-scooby-related-4/641658-will-currys-come-good.html

    Worth a read.

  8. FlyGuy Rank: Colonel on 15th Apr 2008

    Yes a very interesting read, any further developments to report MrRee with regards to your case? Have they tried any delaying tactics to test your resolve?
    Fingers crossed for a positive outcome everyone!

  9. MrRee Rank: Staff Sergeant on 15th Apr 2008

    UPDATE ....... Currys failed to file a defence - so, judgement was awarded against them and I got my claim and costs in full. Quite why they treat their Customers so badly is a mystery, especially as they do not actually defend themselves in Court? Utterly disgraceful state of affairs - I'm sure that they are wondering why their profits have collapsed? Well I can tell them absolutely straight ........ learn to treat your customers better. Pixmania are also a DSG Retail Company - and have as bad a reputation for Customer care - be warned!

  10. getitright on 18th Jun 2008

    I found Currys were unhelpful and passed the buck when we purchased a cooker from them and I thought their customer services were appalling and condescending. The engineers coming to fix our cooker said they had their vans blow up or were knocked unconscious so could not keep their appointments.Eventually we had our money back after writing letters of complaint and constantly telephoning them. Would never buy from them again.



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