Citibank Platinum Credit Card Review

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Citibank Platinum Credit Card
0.6 stars
Average rating for this product is: 0.6 out of 5

From 0 ratings and 10 reviews

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goggs102's Review of Citibank Platinum Credit Card

15th Nov 2007

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Loyalty scheme
    Yes
  • Used card for
    0 - 6 Months
  • Customer service
    0 stars
Good Points

Absolutely none


Bad Points

Worst customer services I have ever had to deal with.


General Comments

I cannot get through to the complaints department and cannot get through to disputed transaction department either. I am regularly kept on hold for ages and then passed to call centre in India who don't have the authority to do very much apart from put you on hold again or disconnect your call.

I have been with Shell Visa for 7 years. Shell recently changed from RBS to Citibank, the worst decision ever.

I have a recently disputed a purchase where goods were never delivered.

As soon as I get my refund concluded I will be closing this account, I don't need the hassle. Unfortunately I have had to get the Financial Ombudsman involved and take Citibank to court to get this refund processed.

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LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
Virgin Credit Card0.00%3 months16 months 2.98% or £3.00 fee3 months16.60%
BT Standard Credit Card0.00%3 months13 months 3.00% fee3 months16.90%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months15.90%