b&q review

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Average Ratings
Quality of service1.2/10 Based on 19 ratings
Layout of shop3.6/10 Based on 37 ratings
Value for Money2.6/10
Reviewer Rating1.4/10
Overall Rating2/10 Based on 58 ratings
10% Recommended5 out of 50 Reviews

Review of B&Q

By julesetfergus Rank: Lance Corporal on 14th Nov 2007

julesetfergus's Ratings
Goods purchased & costKitchen units £2500
Quality of service0/10
Layout of shop4/10
Value for money4/10
Overall value1/10
no julesetfergus's recommendation

Good Points

Actually looks ok and when fitted

Bad Points

They keep redelivering things damaged

General Comments

Half of the carcasses have been taken back as damaged. Two of the doors taken back as damaged. Three end panels have now been delivered damaged FOUR times, the fifth delivery was due this morning but is now 2 1/2 hours late and they can't tell me what is going on. Customer service an absolute joke. Have supplied us with loads of extra panels (and charged us) which we don't need.

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2 Comments on Review by julesetfergus for B&Q

  1. timneill1 Rank: Corporal on 11th Apr 2008

    Now then, I have just purchased a kitchen from B&Q yesterday. I can certainly say that the level of service i have received from the staff has been second to none. I bought it from Holywood Exchange in Belfast and now the problem of shipping it from the mainland to here seems to be going to pop its ugly head up judging from reviews. Is it really that bad. We have been told 8th of May no dramas. Fingers are crossed!

  2. julesetfergus Rank: Lance Corporal on 15th Apr 2008

    Thinks were ok here at the point of ordering - it's when things started turning up damaged or not turning up at all that things went down hill. We needed at least a dozen part deliveries before everything arrived undamaged. It is never possible to speak to anyone in charge on the phone. Eventually we wrote to the chief executive! Hope your experience is better than ours!



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