Sainsbury's Bank Internet Banking www.sainsburysbank.co.uk Review

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1 stars
Average rating for this product is: 1 out of 5

From 4 ratings and 32 reviews

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mlksalsa's Review of Sainsbury's Bank Internet Banking www.sainsburysbank.co.uk

12th Nov 2007

Overall Rating

0.5 stars
  • Value for money
    2 stars
  • Ease of Use
    1 stars
  • Used service for
    1 year and over
Good Points

collect nectar points to use in the store


Bad Points

Hopeless customer service and very difficult to log into your online account because you are confronted with a page asking you to sign up for a bank account with them and unless you tick 'Yes' it won't let you pass onto the next page to view your credit card statement.


General Comments

They should use an 0800 free phone number for customer services. I recently lost my credit card and wallet and had no money on me to phone their lost and stolen number, so I had to wait until I got back home, some 200 miles away before I could report it. When you phone the number, you get several options to press and even more advertising promoting their mortgages and loans! Of course, I really want this useless information when all I really want is to speak to a human being to report my card lost!

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