Europa Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 9 reviews

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penguin30's Review of Europa Car Hire

7th Nov 2007

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Palma Majorca
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    October/07
  • Condition of vehicle
    Average
Bad Points

Poor customer service; no spare tyre; no response to complaints


General Comments

I would strongly advise against using this company. We booked car hire through Carjet and were allocated this rental company. On arrival we were told that the car wasn't available, even though we had booked in advance and notified the company of our flight details. We were asked if we wanted to pay more for an alternative car which we declined. Finally after waiting around for about 45 minutes a car was provided. However the car had no spare tyre - we only discovered this when we had a flat on a mountain road. We tried to call the helpline number for about an hour but couldn't get through. Fortunately the office was still open - we called their number and were put through to the helpline. We were told that someone would be out within an hour, but no one arrived and we called again. This went on and on, costing more and more (we only had a mobile and the international rates are exorbitant). Eventually after about 3-4 hours, a tow truck arrived and took us back to our accommodation. We were told that we would be able to claim compensation but I have tried emailing customer services at Goldcar and have had no response to my 4 emails.

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