Insparations Bocca Granda Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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diane d's Review of Insparations Bocca Granda

7th Nov 2007

Overall Rating

4 stars
  • Value for money
    4 stars

I have had the same experience with this crowd. I have paid the full amount for the Manhattan Tub. I First met with the salesman on 12th September, after paying £500 deposit for someone to visit, then £2000 on 13th September and asked to pay the balance on 28th Sept, when the tub was due to be shipped. Originally the tub was due to arrive today 7th November, although I have chased numerous times to have confirmation of delivery. No date has been given. They do not even know if the tub has been shipped from US. They are a very unprofessional lot and have no customer service at all. I paid all of the £4500 on my credit card - do you know if I can get the credit card company to debit the money back, even although I signed the Spa Serve terms and conditions? Any help would be great. Thank you for this wonderful site. Regards DD

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Members' Comments ondiane d's Review

  • rl007b2280 on 26th Nov 2007

    We also Paid a £500 deposit on 11th Sept for the Manhattan, and £2,000 on 14th Sept, and a balance of £2,495 on the 28th Sept, when our tub was due to shipped.
    We were pressurised into paying the hole balance, (against our better judgment) as we were told that this would ensure us a stock tub and that it would be installed by the 4th November. Its now 12 weeks since ordering the tub and there is still no sign of it getting to us this side of Christmas.

    Despite having made numerous calls, (which are never returned) We have threatened them with legal action, the consumer protection, Watch Dog ect, still no tub, But we were told if we wanted to pay another £1200, then there would be a possibility of us have one from the next shipment due some time in December. NOT ON YOUR LIFE! I wouldn't trust them with another penny.

    We are at our wits end with Spaserve/Trade price tubs, and believe them to be very misleading, and cunning. We would not recommend at all, and we have now started proceedings to get our money back, and regret the day we ever looked on their web site and parted with any of our hard earned cash.

    Another very unhappy customer.

  • katiekettle Rank: Lance Corporal on 9th Dec 2008

    Contact Consumer Direct 0845040506
    Office of Fair Trading 08457224499
    Check out website www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html