Saxon Mortgage Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

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artrain's Review of Saxon Mortgage

6th Nov 2007

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Is there a fee?
    Yes
Good Points

I can't think of one.


Bad Points

Terrible customer service


General Comments

I asked Saxon Mortgage from the beginning if my home equity loan was a fixed rate. The agent/broker assured me that it was. After the loan was two years old and I finally actually read all of the pages, I learned that the loan was fixed, for 3 years, then it became an ARM.
When I contacted the company about this, their attitude was, " well you should have asked before you signed the loan." When I explained that I had done this, they replied, " well, you should have read all the pages before you signed."
The ARM information was located on page 9 and it is not in bold or anyway that you would notice.

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