bt telephony review

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Average Ratings

Reception	7/10
Customer Service	1/10
Reliability	5/10
Extra Features	8/10
Value for Money	5/10
Overall rating	3/10

Not Recommended

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By joeyruss on 6th Nov 2007

joeyruss's Ratings

Reception	7/10
Customer Service	1/10
Reliability	5/10
Extra Features	8/10
Value for money	5/10
Overall value	3/10
joeyruss's recommendation

Good Points

Very few these days.

Bad Points

Dreadful customer service. Unhelpful.

General Comments

As with the other household name utilities, BT are having great difficulty in accepting that there is competition out there. They rely on the ridiculous hype about someone coming back to BT ever few seconds. I think its meant to convince people that the competition is rubbish so don't even bother.
The fact that so many of these utility companies make it so difficult TO change, people don't bother and that's exactly what they want.

BT's customer service has always been dire and a few weeks ago, I had to write them one of the nastiest letters I've ever written in my life. My parents changed to British Gas for their phone service and BT gave them a final bill which was about £200 more than it should have been. As they pay by direct debit, they were worried that this amount would be taken from their account.
Despite being on hold for 45 minutes and explaining the same story to three separate departments, two of which were abroad, when I was eventually put through to the "relevant" department, the call was cut off after "Hi, how can I help you?"

After my letter, threatening them with TV exposure, the bill was adjusted but there was NO contact and NO apology.

There ARE other telephony providers out there and many of them do a better job than BT and are a lot cheaper too.
The days of monopolies are over. BT know that and the least they can do is keep up with the competition or pave the way for a smooth transition. They do neither.
Don't put up with it .. loyalty means nothing these days. Do yourself a favour and find a company that WILL appreciate your custom. BT in my case bviously don't.

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