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| Customer Service | 6.8/10   |
|---|---|
| Quality of website | 7.7/10 |
| Value for Money | 7.5/10 |
| Reviewer Rating | 6.9/10 |
| Overall Rating | 7/10 |
By PeyeP on 6th Nov 2007
| Goods purchased & cost | GARMIN NUVI300 £126.00 |
|---|---|
| Customer service | Excellent |
| Delivery | On time |
| Quality of website | 8/10 |
| Value for money | 9/10 |
| Overall value | 8/10 |
 PeyeP's recommendation | |
Prompt efficient service at Handtec- Sales team appeared interested in answering my questions and when asked one they couldn't immediately answer, they didn't 'blag' it but put me on hold while checking for me. During the sale process the Credit Card site went down, I was told I would be phoned back immediately it was back online, and they were as good as their word.
Like many others I've shopped around for this item and found that Handtec offer the best all-round value in a competitive market. I paid for, and received, a Saturday delivery, without any problem. Subsequent phone calls regarding minor points I needed clarifying have all been dealt with to my entire satisfaction and I've met with consistent politeness throughout.
One minor hiccup. Though advised to expect a confirmatory email after the first sale, none arrived, and it was too late on Friday to speak to a member of staff to obtain order details to check with the courier.
I found the courier to be most helpful when I phoned and explained my dilemma, the system was checked with my delivery details and eventually they were able to reassure me the delivery was arranged as ordered.
I currently have another purchase with Handtec, and have absolutely no hesitation in recommending them to potential customers.
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