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- Direct Line Breakdown Cover
- nadge's review
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| Speed of response | 5.3/10   |
|---|---|
| Customer service | 4.4/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 3.4/10 |
By nadge on 5th Nov 2007
| Speed of response | 1/10 |
|---|---|
| Customer service | 1/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 nadge's recommendation | |
They managed to fix a car once. Three calls over five years. 1st call recovery: no courtesy car.
Left me stranded 200 miles from home once. Slow to respond. They didn't offer the courtesy car which I've paid the premium for. Today they sent a tow truck rather than a mobile mechanic (as promised), leaving the bonus on me to get it fixed at my own dealership. Despite having Nationwide full recovery cover, I was told I'd have to pay to move the car 12.6 miles, because there's a 10 mile limit (applies to some premiums). Someone had pushed the wrong level of cover when logging my call.
Poor. Will revert to RAC. Their service is stressful, costly: over and above the premium (if only in calls to sort out admin errors) and aggravating and demeaning to boot. Don't believe that they provide roadside or home-start assistance. I was lucky if I would have seen anything other than a tow-truck.
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