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Picture courtesy of Stunt Gerbil.
| Ease of Use | 5.7/10   |
|---|---|
| Value for Money | 5.3/10 |
| Reviewer Rating | 4.8/10 |
| Overall Rating | 4.7/10 |
By djdjdjdj on 3rd Nov 2007
| Used service for | 0 - 6 Months |
|---|---|
| Ease of Use | 2/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 djdjdjdj's recommendation | |
They reply slowly
They did not listen customer complains
I have few accounts with them. One day I was looking at online banking and found one of my account balance was showing balance of N/A. So immediately I printed and complained over the phone. I wrote complained Northampton and reply received from an Executive Assistant that because I wrote letter to them that I lost my certificate, for that reason my balance was showing N/A ( changing account number...so it takes few days or week to put new account in system). So I asked when did I write to you? Can you send me a copy of my letter.
Reply was it was their error. But because of their error I was extremely worried as my amount dispeared from online and I thought someone took money from account without me knowing.
I was offered £50 compensation for all headache / worry pressure for a week. Can anyone suggest how do I take matter further, as £50 for their error is not enough.
Thank you
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