flossie94's Review of The Cotswold Company
3rd Nov 2007
Overall Rating
- Value for money
Delivery was prompt and I was phoned before they arrived.
Bad Points
I bought a sofa on-line. The colour of the sofa was described as 'cream'. On-line it looked cream and in the brochure it looked cream. On arrival it was beige and the packaging label said the colour was 'natural twill'. I queried this with the company who said, no, it was definitely cream. When I returned the sofa I was charged £25 delivery charge because it's company policy on returns. I was not impressed.
General Comments
It was not made clear that this was the company policy and I object to being charged for something that was not my fault. The other irritation with this company was that their paperwork was confusing and they gave me one order number on-line and when the goods arrive it was a completely different one on the accompanying paperwork.
I won't use them again.
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