HomeChoice Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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petermb's Review of HomeChoice

29th Oct 2007

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    0 stars
  • Time Service Used
    Over 1 Year
  • Features
    1 stars
Good Points

Broadband is reliable


Bad Points

Where to start - customer service is non-existent.


General Comments

The only reason I chose HomeChoice for my digital TV was because the street I lived in wasn't cabled. I used to have Telewest (now Virgin) at my old address and cannot fault their customer service and delivery. The remote control broke and the service cannot be used without it as the box doesn't have a manual over-ride. After initially ordering a new remote it took 11 calls over 1 month to receive it. Everytime I called I was told it hadn't been ordered and that they would have to start the process again. Once it arrived I had to call to ask for a refund for the lack of TV for a month. They don't offer this as standard. Also when chasing this request I asked for a manager as I wished to complain. Apparently the phones from the call centre operator don't transfer to their managers and I was told I'd be called back. This never materialised. Also when the box goes down so does your broadband unless you have an ADSL modem which I didn't. The TV service isn't very good and the box needs a regular reboot. Also channel surfing is slow to catch up.

To cancel Sky sports you have to give Homechoice 28 days notice, Telewest was 1 day and it was immediate.

Am about to move out of the area and again there is no cable. Have decided to go with Sky as the deal they are doing comes in around £20 per month cheaper which includes free evening and weekend calls (currently don't have this with HC), more channels and have heard they are much better.

When I called to advise of my house move from the area and to let them know I wanted to cancel I asked what I needed to do with the box and remote. I was advised to bin them, hardly very environmentally aware! I then called back two nights later about the TV service being down and asked the same question only to be told I had to send it back to them and they refund the postage. Failure to do so results in a £115 fine. Nobody seems to know what is going on.

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