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- mike7171's review
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Picture courtesy of Sean.
| Content | 5/10   |
|---|---|
| Reliability | 5.6/10 |
| Customer Service | 3.2/10 |
| Speed Consistency | 4.6/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 4.1/10 |
| Overall Rating | 4.2/10 |
By mike7171 on 23rd Oct 2007
| Reliability | 9/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 8/10 |
| Value for money | 6/10 |
| Overall value | 5/10 |
 mike7171's recommendation | |
Reliable network
Fast Install
A good account manager (in our case)
Unbelievably poor support
Untechnical technical staff
Been with Demon for years, both at work and home. Network wise, I have no real complaint - they have always been very reliable.
But when things do go wrong, the technical support, now offshore, and perhaps in keeping with the name "Demon", is diabolical.
If you use e-mail, it's normally a 24 hour turnround, and you end up answering the same questions again - it's as if the staff only read the latest e-mail and not the call history.
On the phone, you end up speaking to a very nice polite person who simply hasn't a clue what you're talking about. He/she then proceeds to work through a menu, racking up your phone bill and taking forever to get to a point where a more knowledgeable person would arrive immediately.
If I hit any major technical problems in future, I will use Google, study the manuals, phone a friend, change ISP, anything to avoid that experience again.
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