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- Constant Traveller's review
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| Value for Money | 3.2/10  |
|---|---|
| Overall rating | 2.8/10 |
By Constant Traveller on 23rd Oct 2007
| Date of hire (month/year) | July 2007 |
|---|---|
| Country & City of hire | Italy, Rome |
| Condition of vehicle | Good |
| Choice of vehicles | Good |
| Value for money | 1/10 |
| Overall value | 0/10 |
 Constant Traveller's recommendation | |
Car was new
Car not available at checkout point.
Poor communication
Incorrect information from Customer Support
Terrible follow up from Customer Support
Slow to refund
I booked a car with Holiday Autos to be collected at Rome Ciampino in July 2007 at 09:30pm.
I was on time, but the car wasn't booked according to the computer. As in Little Briton "Computer says NO!"
The staff in Rome were only interested in clocking off at 10:00pm and I ended up taking a £100 taxi to my destination.
Calls to the Customer Service Centre in the UK resulted in me trying to locate a car in a town some 30 minutes drive from my location the following day. Difficult without a car! Even then, they sent me to the wrong office. No offer of delivering the car to me was made.
Having missed half of my appointments due top the lack of transport I had to return to Italy some weeks later.
Compensation is still being sought some 3 months later.
I too, had a charge against me for fuel which wasn't ever in the car to start with!
All in all I would never recommend Holiday Autos and indeed never use them again. Auto Europe have been much more reliable.
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