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- rowls711's review
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| Content | 7/10   |
|---|---|
| Reliability | 7/10 |
| Customer Service | 6.9/10 |
| Speed Consistency | 7.9/10 |
| Value for Money | 6.6/10 |
| Reviewer Rating | 6.9/10 |
| Overall Rating | 6.8/10 |
By rowls711 on 22nd Oct 2007
| Reliability | 10/10 |
|---|---|
| Customer Service | 10/10 |
| Speed Consistency | 10/10 |
| Value for money | 10/10 |
| Overall value | 10/10 |
 rowls711's recommendation | |
Extremely fast connection compared to Orange. Customer care answer calls straight away - no queues or waiting.
None so far.
I was with Orange until the middle of October 2007 and just got fed up with appalling customer service (being kept on hold for twenty minutes a time) and intermittent connections speeds. Sometimes I'd have 0.3 meg on an 8 meg connection. As soon as I plugged in with Madasafish I did a speed test and got 6.2 meg. So much for 'problems with the exchange' and 'we'll do a line test'! I've phoned them twice (because I made a mistake on the set-up) and have got straight through to technical support. I have no regrets whatsoever.
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