Goldian's Review of Tesco DVD Rental www.tescodvdrental.com
22nd Oct 2007
Overall Rating
- Value for money
- Content
Offers a really fast service, easy to navigate website, massive range of titles
Bad Points
CUSTOMER SERVICE
General Comments
I've been with Tesco dvd club for 10 months, the range of titles, website, speed of delivery and price is all great. However their customer service is POOR! If you call Tesco dvd club you get put through to call centre in abroad where they are reading off a script. I've received three email in the last 10 months telling me my membership is on hold as they can't collect the direct debit - there has always been funds in the account, this results in me having to talk to the customer 'care' team who eventually sort it out and three times admitted it's an internal problem. If they manage to sort out the customer care / debit collection issues they might have a really good service - until them I'm cancelling!
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