national express coach review

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Average Ratings

Reliability	6.2/10
Cleanliness	6.6/10
Value for Money	5.5/10
Reviewer Rating	4.7/10
Overall Rating	4.8/10

47% Recommended8 out of 17 Reviews

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By martin036 on 19th Oct 2007

martin036's Ratings

Reliability	0/10
Cleanliness	0/10
Value for money	0/10
Overall value	0/10
martin036's recommendation

Good Points

Being able to book online and print tickets off at short notice

Bad Points

Customer relations non existant, no response to emailed complaint after three weeks.

General Comments

Extremely bad service when National Express Coach cannot try to contact you to advise on a cancelled or severely delayed service. Despite giving them a contact mobile number, we were left stranded in the early hours after waiting 3 hours for a coach which never turned up. What's worse is their total lack of respect in dealing with these complaints by not acknowledging the issues. How long does it take to sort these complaints out?

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