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- susanad's review
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| Value for Money | 2.6/10  |
|---|---|
| Overall rating | 1.4/10 |
By susanad on 18th Oct 2007
| Date of hire (month/year) | 09/2007 |
|---|---|
| Country & City of hire | Spain- p/u malaga d/o Madrid |
| Condition of vehicle | Average |
| Choice of vehicles | Poor |
| Value for money | 0/10 |
| Overall value | 0/10 |
 susanad's recommendation | |
The car was fine, but not worth paying the extra 260 Euro's for
Extra charges! Con artists! Thieves!
Too bad I read the negative reviews for Europcar AFTER finding out the hard way that they are run by con artists! I rented a car through holidayautos.com, paid upfront, and picked up the car in Malaga, Spain with no problem. The car was fine, clean. I drove to Madrid where I had arranged to drop it off at the airport before catching a flight. The drive took longer than planned so by the time my husband and I arrived to the airport we were pressed for time to catch our flight. Of course there was no attendant in the office, so I had to wait 5-10 minutes before turning in the key. The man asked me if there was any damage, which there wasn't, and I told him that we didn't have time to fill up the tank was all. So he took my credit card and made me sign a sheet. I noticed that there was a total of 155 Euro's and I asked him why. In my nervous, rushed state I didn't realize that I was trusting him to be honest and didn't quite understand his Spanish, but I gathered that I would only be charged the amount for gas. He gave me the slip and said that was it.When I returned to the U.S. I received a credit card statement with 260 Euro's worth of charges! I called Europcar and they said they were charging me for damages! What damages??????? They said that when I signed the slip I was authorizing them to survey the vehicle and charge me for any damages that they could muster up! Now my credit card company can't do anything because I naively signed the form. What about the remaining 105 Euro's, I asked. They claimed that they have a signature for that as well! They are going to try to claim it is for gas, but hopefully I can prove to VISA that the gas should be included in the 155 Euro's. Obviously the lesson I learned is to never trust anyone even if it means miss my flight? I had never had a rental company claim damages that weren't there, but Europcar took advantage of me and did. Now that I am out to ruin their reputation, I realize that they already have a bad one! I'm not the only one they have scammed. So, if you or someone you know is thinking of renting from Europcar, DON'T! It's not worth the cheaper rates because you will end up paying more!....... Summary: Europcar is run by con artists who find a way to charge you extra
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