Top Appliance www.topappliance.com Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 32 reviews

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gabriella3645's Review of Top Appliance www.topappliance.com

18th Oct 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existent
  • Quality of website
    0 stars
  • Goods purchased & cost
    £471
  • Delivery
    Still waiting
Good Points

None


Bad Points

Plenty


General Comments

I ordered an integrated washing machine on the 22nd September. Ordered over the phone as i was having trouble doing it via the internet. Said would receive an email confirming the order. This did not happen but was given an order date. The day before was given some story about the couriers dropped the machine and they did not have another in stock. Offered me a replacement which would take 3 weeks or my money back. I said i would have my money back (paid by credit card). I spoke to them a couple of weeks ago and they said it was being processed and the money would be returned to my card within the next few days. Obviously this will not happen now. I have received no emails or written confirmation from them at all and when i questioned that i was told they would email confirmation to me, but nothing. I discussed this with my credit card company yesterday as i had my suspicions something was wrong as i could not make contact at all. After reading the other reviews i realise that my suspicions were true. The only reason i used this company was nothing to do with the cost but the fact that they were only one of two companies who had this machine. I have since purchased this machine through the other company with no problems at all. Trust me to choose the wrong one.

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