indoking's Review of JMC Furniture www.jmcfurniture.co.uk
16th Oct 2007
Overall Rating
- Value for money
There are none.
Bad Points
Impossible to get hold of delivery department - eventually after getting a direct no I could call them. I bought an Eames chair which was faulty - back rest came loose..
General Comments
JMC were hard to get hold of, unfriendly customer service; easy to get hold of for orders but no customer service available weekends and also no direct tel no for customer service which is crazy!!!; When you call they just take a message for someone in a different building to call back but they never do; I could contact them via e-mail but this is slow... when reporting faults they want e-mail photos showing the fault and do not listen to the customer - this is not good service.. Getting delivery times difficult; phone operators are not helpful and all give different information which makes you think you are being fobbed off...
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