sarah harrison's Review of Natwest Young Saver Account
15th Oct 2007
Overall Rating
- Value for money
- Ease of Use
- Ease of Opening Account
- Customer Service
none
Bad Points
Incompetent branch staff. Customer service centre unhelpful.
General Comments
Despite taking original documents into a branch and having them photocopy it and send the application via internal post the application form was returned to me with a request for the original to be sent. After doing as requested they have now lost my sons NHS medical card and a £100 cheque that was to open the account. After contacting customer services and speaking to the person who sent out the letter requesting the original I find that he has no record of the letter sent, he also acknowledges that branch staff should have known to sign and stamp the photocopy they took and that the £100 cheque should have remained with the Natwest until the application was returned by me.
They are totally useless don't use them if you can avoid it.
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