Debenhams Direct Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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hedward's Review of Debenhams Direct

12th Oct 2007

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None so far.


Bad Points

Delayed delivery.
No communication.


General Comments

We ordered a metal frame sofa bed from Debenhams Direct in July 2007. The sofa bed was supposed to be delivered in two weeks, but after two weeks nothing had arrived, so we phoned Debenhams.

They said that the sofa bed was on its way and would be delivered in the next few days. More time passed - no sofa bed. More excuses, more promises about it being delivered at specific dates. It is now the 12th of October and we have not heard anything from Debenhams for two weeks since we last phoned them.

They have made no effort to communicate with us, and after phoning Debenhams today, we were told the same old story of unavailability of the product coupled with delivery problems. We told them to just refund us the cost of the sofa bed, as we are now fed up with their excuses.

I will not buy from Debenhams Direct again.

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