Debenhams Direct Review

Watch this item
0.4 stars
Average rating for this product is: 0.4 out of 5

From 0 ratings and 18 reviews

Thumb down 11% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item

hedward's Review of Debenhams Direct

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None so far.


Bad Points

Delayed delivery.
No communication.


General Comments

We ordered a metal frame sofa bed from Debenhams Direct in July 2007. The sofa bed was supposed to be delivered in two weeks, but after two weeks nothing had arrived, so we phoned Debenhams.

They said that the sofa bed was on its way and would be delivered in the next few days. More time passed - no sofa bed. More excuses, more promises about it being delivered at specific dates. It is now the 12th of October and we have not heard anything from Debenhams for two weeks since we last phoned them.

They have made no effort to communicate with us, and after phoning Debenhams today, we were told the same old story of unavailability of the product coupled with delivery problems. We told them to just refund us the cost of the sofa bed, as we are now fed up with their excuses.

I will not buy from Debenhams Direct again.


Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

hedward's review has yet to be rated - Be the first!

How helpful did you find this review?