- Review Centre
- Shopping
- Catalogues
- Catalogues
- Debenhams Direct
- hedward's review
Have a picture of Debenhams Direct?, please send it to us.
| Value for Money | 1.2/10  |
|---|---|
| Overall rating | 0.8/10 |
By hedward
on 12th Oct 2007
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 hedward's recommendation | |
None so far.
Delayed delivery.
No communication.
We ordered a metal frame sofa bed from Debenhams Direct in July 2007. The sofa bed was supposed to be delivered in two weeks, but after two weeks nothing had arrived, so we phoned Debenhams.
They said that the sofa bed was on its way and would be delivered in the next few days. More time passed - no sofa bed. More excuses, more promises about it being delivered at specific dates. It is now the 12th of October and we have not heard anything from Debenhams for two weeks since we last phoned them.
They have made no effort to communicate with us, and after phoning Debenhams today, we were told the same old story of unavailability of the product coupled with delivery problems. We told them to just refund us the cost of the sofa bed, as we are now fed up with their excuses.
I will not buy from Debenhams Direct again.
Important, please be aware that:
hedward's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
