Top Appliance www.topappliance.com Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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GaryFCook's Review of Top Appliance www.topappliance.com

12th Oct 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existent
  • Quality of website
    0 stars
  • Goods purchased & cost
    Washer-Dryer, £475
  • Delivery
    Still waiting
Good Points

None


Bad Points

Loads


General Comments

I received an Email yesterday saying "E-Appliances Ltd ceased trading on Tuesday 9th October due to financial difficulties. The company is taking legal advice and will contact outstanding creditors in due course."

Unfortunately, I paid by debit card, so that's £475 up the proverbial swanee.

I ordered and paid £475 on the 22nd of March for an integrated washer-dryer, and they promised delivery within 10 days - after so many phone calls and bad customer service, the item was eventually delivered on the 18th of May. Unfortunately, it was damaged - it looked like it had (literally) fallen off the back of the lorry that it came on.

I rang Top Appliance, and they promised "top-priority" delivery of replacement item. After chasing up with many more phone-calls and emails, I was told that they couldn't give a date for delivery - so I asked for a refund on the 14th of July, and they said it would be within 28 days (as in their website rules).

No surprise that the refund never came - more phone calls and emails followed, always with reasons from them surrounding their "PROTX" clearing system that they used, and always promising it'll be with you in 3 - 5, 5 - 7, 7 - 10 working days ...

I said to my wife that I was going to drive over from Blackpool to Sheffield, to sort it out face-to-face - too late, their email arrives on 11/10 to give me the great news.

Some on this review site are worse off than me - but how many more people around the country have been let down over the last few months?

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