Airtours Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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peterwalker45's Review of Airtours

8th Oct 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

None


Bad Points

No value for money.


General Comments

On the 4th of March I paid a deposit to My Travel/Airtours online for a holiday I booked to go on later this year.

On the 26th of June they wrote to me with changes to my flight times, the first paperwork I had received from them either electronically or post delivered since making the booking. The return flight was changed to the following day making it impossible for my wife and I to continue with this booking due to work commitments.

I then wrote to them twice informing them of the above. They eventually telephoned to tell me that they are within their rights to change flight times. So basically they said: take it or leave it. We had to leave it and lost £260.

There was no indication on the web booking page that the flights were provisional.

As for customer care, we didn't get any.

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