Written on: 08/10/2007 by mackintoshpeter (1 review written)
Massive drum which swallows almost anything, Easily cuts down on the amount of washes from a four adult family, Extremely quiet motor whilst its in its general wash programme
I've experience extremely bad, even terrible service from the support company. The machine was unusable for a month just because they were waiting for deliveries. When i asked if they had heard of next day delivery they said they don't use it. All this after 3 months of buying it.
Whilst the machine has provided a good clean wash and has impressed all of us with its massive capacity, It has left a bad taste in our mouths after the chaos caused by the serviceplan provided by hoover. After just 3 months the machine filled with water and then flashed up E09 on the display, Let this be a message that E09 OR F09 spells death to your machine. After promptly phoning hoover they sent an engineer out within 48 Hours, And astonishingly He showed up with NO PARTS. After stating the obvious that the machine was broken he said a main board was required, We`d have to wait 1 week (8 days) for this to be done. When this was replaced he identified that when this part failed it had also damaged the Display we had to wait 2 and a half weeks for this to be replaced. All the time my disabled mother couldn't use the machine which we had bought for her and we created £200 in launderette bills which hoover are refusing to pay for. This is half the cost of the machine. Meanwhile Currys are protesting innocence as we didn't purchase there cover which is £138 , A THIRD OF THE COST OF THE MACHINE. I knew HOOVERS service plan was not the best but this is terrible service and all because they wont pay for next day delivery, otherwise it could have been fixed within a week even if the SERVICE ENGINEER? didn't stock parts. HOOVER AGAIN ..... NO THANK YOU