mint card review

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Average Ratings

Customer service	1.9/10
Value for Money	3.4/10
Reviewer Rating	2.6/10
Overall Rating	3.3/10

18% Recommended3 out of 17 Reviews

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By AvgConsumer on 6th Oct 2007

AvgConsumer's Ratings

Used card for	1 year and over
Loyalty scheme	No
Customer service	0/10
Value for money	0/10
Overall value	0/10
AvgConsumer's recommendation

Good Points

Bad Points

Mint offered me a 3% cashback in writing. I did not see it on my statement. I called three times. Sent a letter by recorded mail with a deadline to seeing the issue resolved and an additional GBP50 for the hassle. The deadline came and went with only a letter acknowledging a receipt. I called in the evening. No one with decision making capabilities work outside of normal working hours. So I had to call from work. The statement warns you that the 0870 number they provide you costs 8p per minute. I called both 0870 numbers and was on hold 15 minutes and 20 minutes respectively. I had to choose "lost and stolen cards" from the phone menu to get a human being on the phone.
I found the phone number of the Royal Bank of Scotland's CEO. His PA called me back. And someone from Mint called me that day. They refunded me an amount for the cashback that sounds about right. I need to check. But then offered me only GBP 20 for the hassle which is not only not what I asked for; but when I went to pay off my entire bill, I calculated in the original hassle fee of GBP50 that I asked for. So now I need to go to battle for the additional GBP30. I was very clear in what I had asked for. And it appears to me that their modus operandi is to avoid customers as much as possible. And to make as much money as possible by forcing customers to spend time on hold.

General Comments

I should also mention that I am a platinum cardholder. If that's the best that platinum cardholders get from the Mint Card/Royal Bank of Scotland, then I shudder to think of the service levels that other cardholders get.

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